Timeless Vases

Our vases are made with high quality materials and are carefully packaged to ensure maximum protection during transport. We use specialist packaging techniques to minimize the risk of damage, so you can rest assured that your vase will arrive in perfect condition.

If, despite our precautions, a product arrives damaged, contact our customer service immediately. Send us an email with a photo of the damaged product within 48 hours of receipt. We will promptly process your request to replace the product or issue a refund, ensuring your complete satisfaction.

Each vase is handcrafted, making it unique. Slight variations may occur and are a sign of authentic craftsmanship. These imperfections add to the unique character of each piece. If you have any concerns, please do not hesitate to contact us.

To preserve the beauty of your vases, clean them with a soft, dry cloth. Avoid the use of abrasive chemicals that could damage the finish. For vases used with water, be sure to dry them properly after use.

We aim to process and ship all orders within 2-3 business days. Delivery times vary depending on your location, but you will typically receive your order within 7-10 business days after shipping, depending on your city's postal service. You will receive a tracking number to track your package until it is delivered.

You have 14 days after receipt to contact us in case of a problem. Our team will assist you through each step of the return process.

Yes, we deliver throughout Europe. Delivery times vary between 7 to 15 days depending on the destination country.