Return policy
**1. Duration of the Return Policy**
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
**2. Return Conditions**
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
**3. Non-Returnable Items**
Certain goods cannot be returned, such as:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software
- Health and personal care products
**4. Proof of Purchase**
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
**5. Partial Refunds**
In some cases, partial refunds may be granted:
- Books with signs of use
- Open CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records
- Items not in their original condition, damaged or missing parts
- Items returned after 30 days
**6. Refund Procedure**
Once we receive and inspect your return, we will send you an email to inform you whether your refund has been approved or rejected. If approved, your refund will be processed and automatically credited to your credit card or original payment method within a few days.
**7. Reimbursement Delays**
If you haven't received your refund, please check your bank account, contact your credit card company, and your bank. If you've done all of this and still haven't received your refund, contact us at info@timeless-vases.com.
**8. Sale Items**
Only items at full price are refundable. Sale or promotional items cannot be refunded.
**9. Exchanges**
We only replace items that were originally faulty or damaged. If you need to exchange an item, please email us at info@timeless-vases.com for return instructions.
**10. Gifts**
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit of the same value. If the item was not marked as a gift, the refund will be sent to the original purchaser.
**11. Shipping**
To return your product, please contact us at info@timeless-vases.com for return instructions. Return shipping costs are your responsibility, except in the case of an error on our part or damage during shipping. If you receive a refund, the cost of return shipping will be deducted. For items valued over €75, we recommend using a tracked shipping service or purchasing insurance. International returns are also at the customer's expense.
**Contact Us**
For any questions about our return policy, contact us at info@timeless-vases.com.